At WoodKraft Kids, we want you to be fully satisfied with your purchase. If your order does not meet expectations, we offer a fair and transparent refund and return process.

1. Eligibility for Refund or Return

You may request a refund or return if:

  • Wood Kraft Kids (Majlis Amani Carpentry LLC S.O.C)   products are made to order. Once an order is placed, a cancellation can only be processed with-in 24 hours of order placement. Anytime later than that, order cancellations could not be accepted the order would already be under the manufacturing process. A 10% order cancellation fee is deductable from the refund amount if the order is being cancelled by the purchaser.

Note: Customized/personalized products, clearance items, or goods that have been used, assembled, or altered after delivery are not eligible for a refund unless defective.

2. Timeline for Requests

  • Refund/return requests must be made within 30 days of delivery.

3. Conditions for Refund

  • Items must be unused, undamaged, and returned in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • For damaged or defective items, we may request photographic evidence before approval.

4. Process for Refund

  1. Contact our customer service team at +971 5573 00367 or info@woodkraftkids.com with your order details and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Once the returned item is received and inspected, your refund will be processed within 7 business days.

  4. Refunds are credited back to the original payment method.

5. Shipping Costs

  • If the return is due to our error (wrong or defective product), we cover the return shipping costs.

  • If the return is due to a change of mind or customer preference, the customer is responsible for return shipping.

6. Exchanges

  • No, we can not offer exchange.

7. Refund Exceptions

  • Refunds may be declined if products are misused, abused, or damaged after delivery.

  • No hidden charges will apply. If restocking fees are necessary, they will be communicated clearly in advance.

Contact Us

For questions or assistance regarding this Refund & Return Policy:

WoodKraft Kids
📧 Email: info@woodkraftkids.com
📞 Phone: +971 5573 00367
🏢 Address: Jebel Ali, Dubai, United Arab Emirates